Privacy Policy

Effective Date: March 2026

Souyoul Dermatology & Aesthetics (“Souyoul Dermatology & Aesthetics,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, digital communications, online services, and related tools (collectively, the “Site”).

This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through the Site. It also describes certain rights and choices you may have regarding your personal information.

Important: This Privacy Policy applies to information collected through our Site and digital tools. It does not replace our separate Notice of Privacy Practices, which explains how we may use and disclose protected health information in connection with medical care and related services.

1. Practice Contact Information

Souyoul Dermatology & Aesthetics
8454 Line Avenue
Shreveport, LA 71106
Phone: (318) 708-9408
Email: info@souyoulderm.com

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected when you:

  • visit our website;
  • submit a contact form;
  • request an appointment;
  • complete an online intake or inquiry form;
  • sign up for emails, newsletters, or promotions;
  • communicate with us by phone, email, text message, chat, or web form;
  • interact with our social media pages; or
  • use patient-facing tools we make available through the Site.

This Privacy Policy does not apply to third-party websites, platforms, or services that maintain their own privacy notices, including third-party patient portals, payment processors, telehealth tools, labs, pharmacies, social media platforms, or insurance-related services.

3. Information We Collect

Information You Provide Directly

When you complete a form, request services, or otherwise communicate with us, we may collect:

  • name;
  • email address;
  • phone number;
  • mailing address;
  • date of birth;
  • appointment preferences;
  • insurance information, where applicable;
  • information about your dermatology concerns, medical history, or treatment interests;
  • uploaded images, documents, or records; and
  • any other information you choose to provide.

Health-Related Information

If you submit symptoms, medical history, treatment information, skincare concerns, photos, prescription information, or similar information through the Site or connected tools, we may collect health-related information. Depending on the context, this information may be subject to applicable healthcare privacy laws.

Information Collected Automatically

When you use the Site, we and our service providers may automatically collect certain technical and usage information, including:

  • IP address;
  • browser type and browser version;
  • device type and operating system;
  • referring pages and URLs;
  • pages viewed and links clicked;
  • date and time of visits;
  • general location information derived from IP address; and
  • cookie identifiers and similar online identifiers.

Information from Third Parties

We may receive information from third parties that support our operations, such as website hosting providers, appointment scheduling providers, patient communication vendors, payment processors, electronic health record or practice management systems, analytics providers, and other service providers we use to operate the Site and our practice.

4. How We Use Information

We may use the information we collect to:

  • operate, maintain, and improve the Site;
  • respond to inquiries and requests;
  • schedule, confirm, or manage appointments;
  • communicate with you regarding services, treatment interests, or follow-up;
  • provide administrative support and customer service;
  • process payments and billing-related matters;
  • send newsletters, practice updates, or promotional content where permitted by law;
  • analyze Site traffic, usage patterns, and performance;
  • protect against fraud, misuse, unauthorized access, or other security issues; and
  • comply with legal, regulatory, and professional obligations.

5. Patient Portal, Scheduling, and Vendor References

We may use third-party vendors and platforms to support website functionality and patient communications, including tools for secure form submissions, appointment requests, patient portal access, text messaging, email communications, online payments, analytics, and website hosting.

When you click links to third-party services such as a patient portal, online scheduler, payment processor, or telehealth platform, your information may be collected and processed by those third parties in accordance with their own terms, privacy policies, and security practices.

We encourage you to review the privacy policies of any third-party platform you use in connection with our Site.

6. Text Messaging and SMS Communications

If you provide your mobile phone number, you may receive text messages from Souyoul Dermatology & Aesthetics related to appointments, reminders, follow-up communications, practice information, or other service-related messages.

  • Message frequency may vary.
  • Message and data rates may apply depending on your carrier and plan.
  • You can opt out of non-essential SMS messages at any time by replying STOP.
  • For assistance, you may reply HELP or contact us at (318) 708-9408 or info@souyoulderm.com.

Consent to receive text messages is not a condition of purchase or treatment. Even if you opt out of certain text communications, we may still contact you by phone or email regarding appointments, treatment-related matters, or other important administrative communications as permitted by law.

7. Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to operate the Site, remember user preferences, analyze website traffic, improve user experience, and maintain website security.

These technologies may include:

  • Strictly Necessary Cookies: required for core website functionality and security;
  • Performance and Analytics Cookies: used to understand how visitors interact with the Site and improve performance; and
  • Functional Cookies: used to remember preferences and improve usability.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site. If a cookie banner or consent tool is presented on the Site, you may use it to manage your cookie preferences where applicable.

8. Healthcare Website Privacy and Sensitive Information

Because healthcare-related websites can involve sensitive information, we take a cautious approach to privacy and data handling. We do not knowingly use website tools in a manner intended to improperly disclose protected health information or sensitive medical details.

Please do not submit emergency, urgent, or highly sensitive medical information through general contact forms, website chat, or unsecured email unless specifically instructed to do so through a secure channel.

9. How We Share Information

We may share personal information in the following circumstances:

Service Providers

We may share information with vendors and contractors that help us operate our website, practice, and communications, including hosting providers, scheduling vendors, communication vendors, analytics providers, payment processors, IT support providers, and professional advisors.

Legal and Regulatory Obligations

We may disclose information when required to do so by law, regulation, subpoena, court order, legal process, or governmental request, or when necessary to protect our rights, patients, staff, or operations.

Business Transfers

We may transfer information in connection with a merger, acquisition, practice transition, financing, or sale of assets, subject to applicable confidentiality and legal requirements.

With Your Direction

We may share information with third parties when you request or authorize us to do so.

10. Marketing Communications

If you opt in, or where otherwise permitted by law, we may send you newsletters, updates, promotions, event information, or other marketing communications.

You may opt out of promotional emails at any time by clicking the unsubscribe link in the email or contacting us at info@souyoulderm.com.

Opting out of marketing communications does not prevent us from sending you transactional or service-related messages, including appointment confirmations, reminders, billing notices, or policy updates.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business and medical records, comply with legal and professional obligations, resolve disputes, and enforce agreements.

12. Data Security

We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

13. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate parental or guardian involvement as permitted by law.

14. Your Privacy Choices

You may contact us to:

  • request updates to your contact information;
  • opt out of marketing emails;
  • opt out of non-essential text messages;
  • ask questions about our privacy practices; or
  • request additional information about how your information is handled through the Site.

To make a privacy-related request, please contact us using the information listed below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. When we make updates, we will revise the “Last Updated” date at the top of this page.

16. Contact Us

If you have questions about this Privacy Policy or our website privacy practices, please contact:

Souyoul Dermatology & Aesthetics
8454 Line Avenue
Shreveport, LA 71106
Phone: (318) 708-9408
Email: info@souyoulderm.com